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Shipping policy

Shipping Policy

Thank you for shopping with us! We aim to provide a smooth and efficient shipping experience for all our customers. Please take a moment to review our shipping policies below:

1. Processing Time

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders or a delay due to unforeseen circumstances (e.g., severe weather, holidays), your order may be delayed by a few days. You will be notified via email if there is a significant delay in processing your order.

2. Shipping Methods and Costs

We offer a variety of shipping options to suit your needs. Shipping costs are calculated based on the weight of your order and the delivery destination.

  • Standard Shipping: 5-7 business days, depending on your location.
  • Expedited Shipping: 2-3 business days.
  • Overnight Shipping: Next-day delivery available for select locations.

Shipping costs will be calculated and displayed at checkout.

3. Shipping Restrictions

  • We currently ship to [list of countries or regions]. Unfortunately, we do not offer international shipping to all countries at this time. If your location is not supported, please contact our customer service team for alternative solutions.
  • We cannot ship to P.O. boxes. Please provide a physical street address during checkout.

4. Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can use this number to track the status of your package through the carrier's website. Please note that it may take up to 24 hours for the tracking information to update after the shipment has been processed.

5. Lost or Stolen Packages

We are not responsible for packages lost or stolen after they have been marked as delivered by the carrier. If your package is lost or stolen, please contact the carrier directly to file a claim. However, if there is an issue with the carrier or delivery, please reach out to us at [customer service contact], and we will do our best to assist.

6. Incorrect Address

Please double-check your shipping address before completing your order. If an order is returned due to an incorrect or incomplete address, we will notify you, and a re-shipment fee may apply. If you need to update your shipping address, please contact our customer service team immediately at [contact information].

7. Shipping Delays

While we strive to ensure timely delivery, we are not responsible for delays caused by factors outside of our control, such as weather conditions, strikes, or delays within the carrier network. Please note that during peak seasons (e.g., holidays), shipping times may be longer than usual.

8. Free Shipping Promotions

From time to time, we offer free shipping promotions. The terms of these promotions will be outlined at the time of the offer. Free shipping may only apply to standard shipping and may exclude expedited or overnight shipping options.

9. Returns & Exchanges

Please refer to our [return and exchange policy] for information on how to return or exchange items. We are happy to assist you with any issues you may encounter regarding your order.